Refund & Cancellation Policy

1. Overview

At Taj, we strive to ensure customer satisfaction. This Refund and Cancellation Policy outlines the conditions under which orders can be cancelled and refunds can be requested. Please read this policy carefully before placing an order.

2. Order Cancellation

2.1 Cancellation by Customer

• Before Dispatch: Orders can be cancelled free of charge before the products are dispatched. Please contact us immediately at +91 9351883856 or contact@tajtraders.shop
• After Dispatch: Once an order has been dispatched, it cannot be cancelled. However, you may return the products as per our return policy
• Bulk Orders: For bulk wholesale orders, cancellation terms will be specified in the order agreement. Cancellation charges may apply based on the order processing stage

2.2 Cancellation by TAJ TRADERS

We reserve the right to cancel any order in the following circumstances:

• Product unavailability or stock shortage
• Pricing or product information errors
• Inability to verify customer information
• Suspected fraudulent transaction
• Force majeure events

In case of order cancellation by us, full refund will be processed within 7-10 business days.

3. Return Policy

3.1 Eligibility for Returns

Products can be returned within 7 days of delivery if:

• Products are defective or damaged
• Wrong products were delivered
• Products do not match the description or specifications
• Products have manufacturing defects

3.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been used or damaged by the customer
• Products without original packaging or tags
• Custom-made or personalized products
• Products returned after the 7-day return window

3.3 Return Process

1. Contact our customer support team at contact@tajtraders.shop or +91 9351883856 within 7 days of delivery
2. Provide order details, reason for return, and photos of defective/damaged products (if applicable)
3. Our team will verify your return request and provide return instructions
4. Pack the products securely in their original packaging with all tags and accessories
5. Ship the products to the address provided by our team
6. Once we receive and inspect the returned products, we will process your refund or replacement

4. Refund Policy

4.1 Refund Eligibility

Refunds are applicable in the following cases:

• Order cancelled before dispatch
• Order cancelled by TAJ TRADERS
• Defective or damaged products received
• Wrong products delivered
• Products not matching description

4.2 Refund Process

• Refund requests will be processed within 7-10 business days after receiving and inspecting the returned products
• Refunds will be credited to the original payment method used during purchase
• For bank transfers, please provide your bank account details
• Refund amount will include the product cost but may exclude delivery charges (except in cases of defective/wrong products)

4.3 Refund Timeline

• Online Payments: 5-7 business days
• Bank Transfer: 7-10 business days
• Cash on Delivery: Bank transfer within 10-14 business days

5. Exchange Policy

We offer product exchanges in the following scenarios:

• Defective products can be exchanged for the same product
• Wrong products can be exchanged for the correct ones
• Size or color variations (subject to availability)

Exchange requests must be made within 7 days of delivery. The exchange process follows the same procedure as returns.

6. Quality Issues and Damages

6.1 Damaged Products

If you receive damaged products:

• Do not accept the delivery if packaging is visibly damaged
• If damage is discovered after acceptance, contact us within 24 hours with photos
• We will arrange for immediate replacement or full refund

6.2 Quality Complaints

For quality-related issues:

• Contact us within 7 days of delivery with detailed description and photos
• Our quality team will review your complaint
• Replacement or refund will be provided based on verification

7. Shipping Charges

• Return shipping costs are borne by the customer unless the return is due to our error or defective products
• For defective or wrong products, we will provide a prepaid return label or reimburse reasonable shipping costs

8. Bulk Order Cancellations and Returns

For wholesale bulk orders:

• Cancellation and return terms will be specified in the purchase agreement
• Partial cancellations may be allowed based on order status
• Bulk returns may have different timelines and conditions
• Please contact our sales team for specific bulk order policies

9. Force Majeure

TAJ TRADERS shall not be liable for any delays or failures in delivery, cancellations, or inability to process refunds due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or other force majeure events.

10. Contact Us

For any questions or concerns regarding cancellations, returns, or refunds, please contact us:

11. Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy.